[삼성역] 중국계 해외직구 플랫폼 HR Analyst Associate (1Y/근무환경우수) | (주)맨파워그룹코리아

[삼성역] 중국계 해외직구 플랫폼 HR Analyst Associate (1Y/근무환경우수) | (주)맨파워그룹코리아

[삼성역] 중국계 해외직구 플랫폼 HR Analyst Associate (1Y/근무환경우수) | 맨파워그룹코리아 | 사무보조/일반 사무 (Team Support) | 경력 무관 | 계약직 · 파견직 | 선릉역 인근 | 상시 채용

[근무회사 및 모집부문]* 근무회사: 중국에 본사가 있는 글로벌 전자상거래 A그룹의 해외 직구 플랫폼입니다. * 사업분야: 세계 최대 온라인 B2C 거래 해외직구 플랫폼* 부서명: HRSC 부서 * 포지션명: HR Analyst Associate [회사소개] 세계 최대 규모의 온라인 중국계 쇼핑몰 A닷컴은 해외직구플랫폼입니다. 200개 이상의 국가 및 지역에서 3억명 이상의 소비자들이 방문하였으며 안전 결제와 더불어 수백만개의 상품에 품질 보장을 적용하고 있습니다. 중국 셀러뿐만 아니라 해외 셀러도 유입이 가능하여 다양하고 광범위한 셀러와 소비자 층을 이끌 수 있으며, 대한민국에서도 K 베뉴라는 이름으로 한국 셀러들이 판매하는 제품들을 제공하고 있습니다. [업무내용] The HRSC Analyst / Associate is responsible to provide support to internal customers (employees, line managers and HR community) in performing a variety of transactional requests, including but not limited to process HR administrative activities, ensure routing and approval of transactions in accordance with established business processes and resolve all discrepancies related to transactions. A key focus of the incumbent in this role is to deliver consistent results through strong customer focus and a commitment to service delivery excellence. Scope of support includes Singapore, Malaysia, Thailand, Vietnam, Hong Kong, Taiwan, Korea, Australia & India Service Delivery • Execute administrative activities to support HR business processes throughout the employee's lifecycle, including but not limited to on/off-boarding, employee movements, insurance, benefits and claims, work visa formalities etc. • Receive, analyze, process and follow-up on recipient administration requests via multiple request channels (ticketing system, email and real time chat), ensure accurate and timely interface to the respective internal/ external processing chains i.e. payroll, finance, external service providers, local authorities etc. • Work closely with internal teams and external service providers to ensure all service requests are completed accurately and timely. • Ensure data quality and integrity in compliance with company guidelines while supporting HR business processes, including data privacy rules and regulations. • Deliver consistent and reliable service to internal customers according to defined KPIs and SLAs • Demonstrate customer-first culture through resolution ownership and anticipating needs Outputs & Deliverables • Continuous contribution to the improvement of the performance of the Central HR Shared Services Centre • Achieving high customer satisfaction through consistent, high quality service delivery • Contribute positively to a knowledge sharing environment through generously sharing knowledge with others. Assist in orientation training and act as buddy to new team member. [지원자격] • Minimum of 1 year of experience in HR services/operations; candidates with more extensive experience may be considered for senior positions within the team. • Proven track record of executing operations with meticulous attention to detail and a customer-centric approach, resulting in demonstrable customer satisfaction. • Excellent communication skills in English (both written and verbal) are essential. • Proficiency in Korean (both written and verbal) is mandatory as this role will involve liaising with our Korean employees. • Knowledge of Chinese (both written and verbal) would be advantageous. • Ability to thrive in an independent and fast-paced work environment. • Strong capability to perform effectively under pressure, manage multiple tasks, and prioritize workload. • Demonstrated adaptability and problem-solving skills, with a willingness to collaborate with others to enhance HR services. • Proficiency in Microsoft Word, Excel, and PowerPoint. [근무환경] - 입사 예정일자: ASAP - 고용형태: 맨파워코리아 소속 파견 계약직 1년 - 근무시간: 월~금 10:00~ 19:00 - 근무지: 2호선 선릉역 인근 - 복리후생: 경조휴가, 연차, 4대보험, 우수사원포상, 생일선물, 명절선물 등 [전형절차] 서류 지원 -> 1차 면접 -> 최종 합격 ※ 상황에 따라 2차 면접 발생 가능성이 있습니다. [제출서류] - 국문/중문 이력서 및 자기소개서 (MS Word 양식) [지원방법] - 홈페이지 지원: - 담당자: 정혜지, 02-2051-6663 (jerry.jung@manpower.co.kr)