200년이 넘는 역사를 가진 미국의 대표적인 화학 기업으로, 현재 전 세계 6만여 명의 구성원이 함께하고 있는 글로벌 기업입니다.

고성능 섬유와 친환경 코팅 소재, 첨단 보호소재 등 다양한 분야에서 세계적인 기술력을 인정받고 있으며, 변화하는 시장 속 끊임없는 혁신과 사업 재편을 이어나가고 있습니다. 

Position: Customer Service Representative

[주요업무]

E_Tax invoice handling

Primary point of contact for receiving, processing and verifying the accuracy of customer domestic/export purchase orders that arrive via email and customer EDI, and performs order entry activities following defined procedures and guidelines.

Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable

Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date

Responsible for entering purchase orders to Qnity manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer’s delivery date.

Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.

Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction

Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood and commitments are met.

Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.

Provides back-up support to other members in group in the performance of job duties as required.

Primary point of contact for SAP Order-To-Cash module representing the supporting business in Korea.

[자격요건]

Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship

Good English Skills

Ability to operate the required computer systems is preferred. (SAP, SFDC and the Microsoft Office programs)

Ability to work professionally and effectively with external customers and with many internal functional groups and Businesses

Demonstrated attention to detail and exhibits a high level of accuracy

Self-motivated and positive minded.

Creation of value through the productivity improvement projects and initiatives

Customer Service or order fulfillment experience is highly preferred

[근무조건]

• 고용형태: 맨파워 소속 파견계약직 1년 (업무 평가에 따라 연장 가능)
• 급여조건: 면접 후 협의 (직전연봉/희망연봉 기재 필수!)
• 근무위치: 서울 강남구 논현로 430 아세아타워  *주 2회 재택근무 가능
• 근무시간: 평일 09:00 ~ 18:00
• 복리후생: 월 10만원 상당의 복지포인트 지급, 4대 보험, 퇴직금, 제휴 호텔 할인, 생일/명절 선물, 명절맞이 추가 복지포인트 지급, 경조 휴가/경조금, 우수사원 시상 등

[전형절차] 

• 서류 지원 > 맨파워 상담 > 지원 기업 서류 전형 > 지원 기업 면접 전형 > 최종 합격 

※ 전형 절차는 채용 건 별로 차이가 있을 수 있습니다. 

[지원방법]
1. 홈페이지 지원
- 상단의 '지원하기' 클릭 > 이력서 첨부

2. 이메일 지원
- 접수처 : ava.yun@manpower.co.kr  (메일제목 : 역삼_CSR_지원자 성함)
- 제출서류 : MS-Word 파일로 작성된 국/영문이력서 및 자기소개서 

3. 담당자

맨파워코리아 윤수문 차장, 02-6420-0345