[회사소개]
- 해당 기업은 미국의 대표적인 사이버보안 기업으로, 전 세계 기업과 기관을 대상으로 네트워크 보안, 클라우드 보안, 엔드포인트 보호 등의 솔루션을 제공합니다. 특징으로는 인공지능(AI)과 자동화를 결합한 통합 보안 플랫폼을 제공하여, 위협 탐지와 대응 속도를 크게 향상시켰습니다. 고객은 글로벌 대기업, 정부기관, 금융기관 등으로 구성되어 있습니다.

[모집분야 및 업무내용]

- 근무회사: 미국계 사이버보안 기업
- 모집부문: Support Account Manager / PM

[목적]

As a post-sale professional, you will be responsible for managing account-level incidents, escalations, case management, and Quarterly Support Reviews (QSR) for enterprise support customers.

Your goal is to alleviate the technical support load from the account sales team and position Palo Alto Networks as a trusted advisor, maximizing customer satisfaction and business value.

[업무내용]

1. Single Point of Contact : Serve as the central point of contact for Support delivery and Case Management to ensure an integrated, seamless service experience for the customer.

2. Deep Customer Understanding : Develop a deep understanding of the customer’s business challenges and technical environment to provide proactive technical information, guidance, and support.

3. Proactive Monitoring & Collaboration : Proactively monitor complex technical issues, working closely with internal Customer Support and Engineering teams to drive timely resolutions.

4. Escalation Management : Lead and owner critical and high-priority customer escalation communications and engagements.

5. Cross-functional Coordination : Manage complex customer situations by coordinating actions across the Account Team, Services Teams, Partner Resources, and Engineering to ensure swift issue resolution.

6. Quarterly Support Reviews (QSR) : Organize and deliver Case Support Review meetings and webinars with the support and involvement of the Account Team.

7. Risk Advisory & Feedback : Deliver Risk Advisory notifications (Security, PANOS, Cloud, HW) and engage Product Management on behalf of the customer to communicate security priorities as feature requests.

8. Identify Growth Opportunities : Identify potential upselling or cross-selling opportunities during customer interactions and align with the account sales team.

 ※ 취업보호 대상자(국가보훈대상자 등)는 관련 법령에 따라 우대
※ 해외여행 결격사유가 없는 자 (단, 남자는 병역필 또는 면제자)

[자격요건]

- Education : Graduate degree in any discipline (Preferably in Computer Science, Engineering, or Electronic/Electrical Engineering) 

- Experience : 5+ years of experience in technical support within the high-tech/IT industry or 5+ years of client-facing sales, services, or account management experience.

- Language Proficiency : Bilingual capabilities in Korean and English (Fluent in both written and verbal) – Essential for global collaboration and reporting.

- Technical Background : Strong understanding or professional background in Network Infrastructure and CyberSecurity technologies/solutions (Highly preferred).

- Communication Skills : Excellent communication skills with the ability to clearly articulate complex technical issues to both technical and non-technical audiences in business terms.

- Tools : Proficient with SFDC (Salesforce) system, Google Workspace, and MS Office applications.

[근무조건]
- 근무기간: 맨파워코리아 소속 파견계약직 12개월

- 급여조건: 회사 내규에 따름 (인터뷰 진행 후 경력 및 최종연봉에 따른 결정)
- 근무위치: 신분당 강남역 7번출구 100m (서울특별시 서초구 서초대로74길 11)

- 근무요일: 09:00 ~ 18:00 (주 5일 근무) / 재택 2회

- 복리후생: 4대 보험, 연차, 연차수당, 제휴 호텔 할인, 화상영어 제휴 할인, 생일/명절 선물, 경조 휴가/경조금, 우수사원 시상 등 

[전형절차] 

서류 지원 -> 맨파워 상담 -> 지원 기업 서류 전형 -> 지원 기업 면접 전형 -> 최종 합격 

※ 전형 절차는 채용 건 별로 차이가 있을 수 있습니다. 

[지원방법]

- 홈페이지 지원 : 나인하이어 지원하기! 클릭 후 직접 지원 
- 이메일 지원 : jake.kim@manpower.co.kr

- 이메일 제목 : "Manpower_본인 성함 기재"

- 제출서류 : 국문 이력서 및 자기소개서 (MS Word 양식)

- 담당자 : 김범준, 02-2051-9910