[근무회사 및 모집부문]

* 근무회사: 여의도역 인근에 유명 외국계 IT 기업

* 사업분야: 클라우드 기반 CRM 솔루션

* Position Title: Operation Specialist

[회사소개]

본 기업은 1999년 미국에서 시작된 클라우드 기반 CRM 솔루션 분야의 글로벌 리더로, 포춘지나 포브스지에서 ‘가장 혁신적인 회사’로 뽑혔습니다. 각 기업에 알맞은 CRM 솔루션을 제공하고 있으며, 마케팅 / 영업 / 서비스 등 여러 부서의 업무를 한 플랫폼에서 관리할 수 있도록 도움 주고 있습니다.

[업무내용]

This is an integrated position at Salesforce Korea responsible for both Trailhead Academy and Field Enablement operations. Through the training business ( operations management ) support and sales enablement activities, this role will have a responsibility to promote(s) Salesforce education and talent development in the Korean market internally and externally.
This position plays a crucial role in supporting Salesforce's growth in the Korean market while leveraging extensive experience in education and training fields.

A. Trailhead Academy Responsibilities

-      Event & Marketing Operations

• Support planning for marketing events and booth operation at the booth and the sessions at the events ( less than once a quarter )
• Manage eDM operations ( Monthly and Quarterly ) by the online marketing tools ( Splash, etc.)
• Manage Trailhead Academy pages on website
• Create and update Trailhead Academy brochures ( online and printed )

-      Sales Operations

• Sales operations for public and private classes
• Manage class participants and certification data

-      Process & Customer Management

• Collaboration and direction ( in English ) with the Japan team
  • Define, improve, document the operation processes - based on the direction from the Japan team
  • Manage event/class registration, schedule changes, and billing processes
• Collaboration with the local TCA
  • Support data-driven decision making to improve customer registration and satisfaction
  • Lead management and customer inquiry follow-up related to Trailhead Academy
• Collaborate with the training partners, mainly stakeholders and instructors

B. Field Enablement Responsibilities

-      New Hire Related Tasks (Bi-weekly and End of Quarter)

• Communication with new hires and hiring managers
• Coordinate with global teams regarding Korean new hires
• Create and manage onboarding guides for Korean new hires
• Conduct new hire orientation sessions as needed
• Coordinate new hire related sessions with cross-functional teams (Enablement, REWS, Risk Management, ES, Country Manager)
• Create and assign Korean ACT courses for new hires
• Create and manage Korea new hire related Slack channels utilizing AI Channel Expert

-      Session Operations

• Coordinate and support all Korean enablement sessions
• Create and manage Slack workflows for session operations
• Support company-wide events (RKO, Korea Kickoff, Fast Start)
• Create and manage dashboards for enablement programs

-      Content Management

• Create and update delivered training materials
• Create and manage ACT courses for enablement programs
• Manage Korea Enablement Operational App (EOA)
• Create Korean certification tracking dashboards  

[지원자격]

- 4년제 이상 졸업자

- 업무 상 영어 활용 가능자 (Business Level)

- 유관 업무 경력 보유자 우대

[근무환경]
- 계약기간: 1년 (맨파워코리아 소속 파견계약직 / 추후 연장가능성 보유)
- 근무지: 서울 여의도역 인근
- 근무시간: 09:00 ~ 18:00
- 급여: 내규에 따름
- 기본 복리후생: 4대보험, 연차, 경조휴가, 생일선물 등

[지원방법]

 - 홈페이지 지원 

- 이메일 지원 : joy.park@manpower.co.kr 

- 이메일 제목 : ‘여의도_Ops_본인성함’(지원부서 명확히 기재요망)

- 인터뷰 1-2차 진행 예정

- 제출 서류 : 영문 이력서 및 자기소개서 MS-Word 형식

- 담당자 : 박윤주 / 02-6677-9925